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 POLICIES AND PROCEDURES

Cancellation Policy 

If you need to cancel a booking, please give me at least 24 hours notice.  I am rarely able to fill a cancelled session unless I know at least 24 hours in advance. If you are unable to provide at least 24 hours notice when you cancel, you will be charged the full fee for your session unless I am able to fill it with another client. The only time I will waive this fee is in the event of serious or contagious illness or emergency.

Late Arrivals Policy

 

When you book an appointment, that time is allotted for you – and ONLY you.  I do my best to always be ready for you when you arrive. In return, I ask that you keep your promise and show up for your appointment on time. If you are running late then please have the courtesy to call and advise,  I will do my best to ensure you have a full treatment.  If you arrive late and I have appointments immediately after, I may only be able to offer you your remaining time, however the full treatment price is payable even on late arrival.

No Shows Policy

Please understand that massage therapists only get paid when they deliver treatment. Consequently, missed appointments are costly and prevent me from providing treatment to other clients.  My policy is simple. If you do not show up for your scheduled appointment, and you have not notified me at least 24 hours in advance, you will be charged the full cost of the treatment as booked.

Informed Consent

Prior to each massage session, the treatment plan will be discussed with you.  You will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form.

Scope of Practice

Massage Therapy is a profession in which the practitioner applies manual techniques with the intention of positively affecting the health and well-being of the client.  Sheree Kirby Massage Therapy does not diagnose or prescribe for medical conditions. Sheree Kirby Massage Therapy may refer you to a medical doctor for diagnosis or treatment. The services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Respect for Client Needs and Boundaries

The massage therapists is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort and for the treatment to be carried out, refuse any massage methods or stop massage at any time.

The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.  The session will be terminated immediately and the client will be responsible for full payment.

Professional Boundaries

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities.   The client will not be rescheduled if this occurs.


The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. 


Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

Confidentiality and Conversation

All client visits and conditions are treated as confidential. As such, Sheree Kirby Massage Therapy will not discuss your visit with anybody outside without your express permission. You may choose to talk or not talk during the massage. Conversation will be guided by the client.

Existing and New Medical Conditions

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

 

For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

Relaxing massage lee SE12 8QJ