TERMS AND CONDITIONS

Cancellation 

If you need to cancel a booking, please give me at least 48 hours notice.  I am rarely able to fill a cancelled session unless I know at least 48 hours in advance. If you are unable to provide at least 48 hours notice when you cancel, you will be charged the full fee for your session unless I am able to fill it with another client. The only time I will waive this fee is in the event of serious or contagious illness or emergency.

No Shows 

Please understand that massage therapists only get paid when they deliver treatment. Consequently, missed appointments are costly and prevent me from providing treatment to other clients.  My policy is simple, if you do not answer when I arrive for your scheduled appointment I will call you and give a 5 minute waiting time before the appointment is deemed a 'no show'.  If you have not notified me at least 48 hours in advance, you will be charged the full cost of the treatment as booked.

Inappropriate Communication and Behaviour

A treatment cannot take place on anyone who is under the influence of alcohol or drugs.  Any inappropriate requests for sexual activity or sexually suggestive behaviour will NOT be tolerated, will be viewed as solicitation, and reported to the proper authorities.  For my own personal security I reserve the right to refuse a booking with no reason given and stop a treatment at any time with the full cost of the treatment being charged.  Sexual behaviour or communication of any kind between client and massage therapist is NEVER appropriate. 

Male Clients

Male clients are welcome to book providing:

• They have been referred to me from an existing client or from someone I know.

OR

• A female household member is also having a treatment at the same booking.

For my personal security I do not take individual bookings from men who are unknown to me.

Confidentiality and Conversation

All client visits and conditions are treated as confidential. As such, I will not discuss your visit with anybody outside without your express permission. You may choose to talk or not talk during the massage. Conversation will be guided by the client.

Existing and New Medical Conditions

It is the responsibility of the client to keep me informed of any medical treatment currently being taken, and to provide written permission from their doctor, chiropractor, physical therapist, etc., that massage treatments can continue.

The client must also keep me informed of any changes in health conditions.

 

For clients undergoing chemo and radiation therapies – Please note that I require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

Relaxing massage lee SE12 8QJ